Payment & Refund Policy

Purpose

This policy gives clients and prospective clients a plain-English summary of how Fanaar bills for Services and how we approach refunds. Where you are engaged under a signed Master Services Agreement and Statement of Work, those documents control in the event of any conflict with this summary.

Scope

Applies to all commercial engagements with Fanaar, across our Foundation, Accelerator, and Full Integration partnership tiers.

Policy Statement

How we bill

Component	Billing approach
Monthly Retainer	Billed in advance, on the first calendar day of each month, exclusive of applicable taxes (including Punjab Sales Tax on Services, where applicable).
Project-based work	Typically billed 50% advance on project start and 50% on delivery, unless otherwise specified in your Statement of Work.
Performance Success Fee	Invoiced upon confirmation of the relevant Performance Measurement Period, per the framework in Schedule F of your Master Services Agreement, payable within fifteen (15) Business Days of invoice.
Advertising Spend & approved third-party costs	Always billed separately from our fees, and never bundled into the Monthly Retainer.

Accepted payment methods

Payment is accepted by bank transfer to Fanaar's nominated account, as confirmed on your invoice.

Late payment

Consistent with Article 14 of our Master Services Agreement: interest accrues on overdue amounts from the fifth (5th) calendar day after the due date; Fanaar may suspend Services after ten (10) days of continued non-payment; and Fanaar may terminate the Agreement after thirty (30) days of continued non-payment, without prejudice to our right to recover outstanding amounts.

Our approach to refunds

Fees for Services already rendered or work already completed are non-refundable.
Advance payments for project work not yet delivered may be refunded on a pro-rata basis, less any costs already reasonably incurred, at Fanaar's discretion, save where applicable law requires otherwise.
Advertising Spend paid directly to a third-party platform (such as Meta or Google) is not a fee owed to Fanaar and is non-refundable by us, as it is spent directly with that platform on your behalf.

Billing disputes

If you believe an invoice contains an error, raise it with us within ten (10) business days of the invoice date. Unresolved billing disputes follow the negotiation-then-mediation process set out in Article 35 of your Master Services Agreement.

Client Responsibilities

Pay invoices by their due date and keep billing contact details up to date.
Raise any billing dispute within ten (10) business days of the invoice date.

Fanaar's Responsibilities

Issue clear, itemised invoices in line with your Statement of Work.
Provide reasonable written notice before suspending Services for non-payment.

Contact Information

Billing questions can be directed to [email protected] with the subject line "Billing".

Fanaar
Lahore, Punjab, Pakistan

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